Tuesday, November 22, 2016

Q Source’s New Web Chat Offers Live Customer Service

We’re excited to announce that QSource.com now offers Web chat with a live human (sorry, Q-Bot). We believe you’ll find this option helpful, as we strive to make your shopping experience easier and more satisfying.

Chat is available during our regular business hours between 8:30 a.m. and 5:30 a.m. Eastern (an email option is provided after that). The chat option is now available throughout QSource.com.

Once you’re on our Web site, just click on the Q logo with the phrase “Chat with Us!” You’ll then be presented with a form to fill out with your question and some basic info. After you click “Send Chat Request,” one of our customer support specialists will respond to your request and the chat will begin.

Our expert staff will answer your questions and assist you with the checkout process. When the chat is complete, you’ll have an option to download the chat transcript and also to rate your chat experience (which we very much appreciate, as it helps us learn to help you better).

We hope you’ll utilize this new chat option when you require additional information or assistance with completing your order. Customer satisfaction has been our goal since 1984 and we believe this new way to communicate will allow us to reach that goal.

You may also contact us via our Contact Us page, phone (800-966-6020), or by email.

Thank you for reading. Please leave your comments, questions, and suggestions for us by clicking on “Post a Comment.” We also encourage you to share this post via the social media icons below.

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